Shipping policy

HOW SOON CAN YOU EXPECT TO RECEIVE YOUR ORDER?

Orders are produced and shipped from the UK. We aim to ship all orders received within one to two working days. Orders received over the weekend will be shipped on Monday.

We use Royal Mail for delivery, and they typically take two to three days within the UK. Royal Mail International orders will take longer, depending on location.

You will get an e-mail notification when we have dispatched your order.

SHIPPING RATES

All UK orders are shipped FREE OF CHARGE. International orders will be quoted for postage costs in the cart, before you have to make your purchase.

 

CAN ORDERS BE TRACKED?

UK orders use the Royal Mail track and trace system. You will be emailed with a tracking code once your order is dispatched. Click on the link and the information will be updated once your item has been delivered, or Royal Mail have attempted to deliver. We do not have tracking on international orders.

 

 

WHAT HAPPENS IF THE SHIPPING ADDRESS IS INCORRECT?

If you notice that you have added an incorrect shipping address to your order,  please notify us as soon as possible at info@magicwordmedia.com, including the order number and the correct shipping address.

Providing the order hasn’t yet been shipped, we will be happy to edit the destination and ship to the new address.

However, if the order has already been shipped and the address is incorrect, this isn’t something we can take responsibility for. You can place a duplicate order at your expense and we will ship to the correct address, or wait to see if the package is returned to us due to an unsuccessful delivery.

If the address is invalid, the delivery service will return the package to sender once delivery has been attempted (this can take 3-6 weeks for post to be returned). Once we have received the returned parcel, we will notify you via e-mail and await your response.

 

PACKAGING

Dirty Old Goat mugs are packed tightly in shatterproof boxes and travel safely from one place to another. They are extremely difficult to break. We have already shipped nearly a thousands mugs without incident.